Leadership style of reflective hospitality managers

Leadership style of reflective hospitality managers 1. Introduction The choice of a suitable leadership style of hospitality industry can be seen as the requirement of the features of the industry that is based on the experience of both sides, i.e., the experience of guests in consuming the service and the experience of the managers in running the hospitality businesses (Banks, L. 1997). Here, there are two relationships that are important in influencing the quality of hospitality management. One relationship is between the hospitality industry and the guests and the other relationship is between the managers of hospitality businesses and the employees. In fact, the latter relationship is of the same importance as the first one. This is because of the fact that the leadership style of hospitality managers is decisive in influencing the working attitudes of the employees which in turn may impact the effectiveness of the job of serving the guests (Van   Dyk, P.S. 2001). This essay, based on the analysis of the leadership style of the hospitality mana gers to the employees in motivating their initiatives in working, aims at clarifying the importance of leadership style of hospitality managers in promoting the general quality of their managerial job and the service quality of hospitality service as well. 2. Why employee motivation is important in promoting hospitality service Any employee bases his or her assessment of working life on their demands and expectations. No one will be content about his or her being a property of others (Armstrong, M., 1990). Anyhow, the concerning of life value still dominates the life philosophy of the human race. Therefore, in most cases, the question involved in the relationship of employment is not how an employee will fit into a company, but how the company will fit into the employees project. To put it another way, the motivation of an employees taking up a job lies in that how the job will provide the possibility of personal development as well as the realization of life value in the future. (Fielding, M. 1993) For the employee, it is not the question of fitting into the existing organization culture. Generally, if there is a mismatch between the personal value and the interests of the company, there are usually two alternative choices. One is that the person may drop the company to escape from the present condition. T he other is that he or she has to put up with the situation. Of course, such endurance has a limited scope. If there is a better career opportunity waiting for him or her, he or she will continuously look out for these opportunities and will migrate to a new company. Thus, such a relationship between the organization and the employee creates the first dilemma. For the company, the dilemma is how to make the company attractive to employees where as at the same time can obtain the maximum amount of benefit from the employee. Providing a luring promise to the newly employed staff members is of no avail if the company is not consistent to keep the promise in the future. Thus, what matters is that the HRM should adopt a strategy that will be helpful in keeping the long run of the personnel assets. However, this is definitely not an easy thing for any company or organization to accomplish. It is always a matter of contradiction. However, experienced hospitality business managers knows how to solve this problem by respecting the real needs of the employees and thus the initiatives of serving the guests will be encouraged. 3. Motivating the staff This means the measurement of the performance of employees and the delegated responsibilities of the employees. This is usually done through the detailed explanation of the technical specifications to the staff members to show them how to perform in their actions. This is effective in making the employees know the level of accountability that is related to his performance of the task. By clarifying these things beforehand, the employees can know better their duties in the management process and in this way, they can be confident in meeting the challenges that they will encounter in their job. Technical specifications are important in reflecting the experience of managers of hospitality industry. This is another important success guarantee of business organizations. By coaching the staff, manager of a business organization can delegate an assignment with more concise purpose. This is especially useful when allocating new tasks to staff members. New tasks can be confusing in many areas. So, managers should be patient enough to motivate the staff in a sustained way. PLOC management focuses specifically on the progress of HRM theories and practical implementation, growing emphasis on flexibility and individualization are leading to the serious challenge of how to ensure the spirit of community which are considered to be the basis for social relations and cooperative networks of organizations of various kinds. However, if the single employee in a department of a company is increasingly undertaking individual tasks and receives individual salary, and sees his or her career possibilities to be solely determined by his or her individual talents, then how will it be possible to create a spirit of solidarity in the department and think of it as an entity? This situation, with the development of the integration of world business, is further aggravated by the growing need for people to work across organizational or professional boundaries. On the other hand, technological advancement has made solving tasks increasingly complex and thus requires input fro m very different competence profiles. As a result, only a team can yield the best outcome (Carter, C.C. 1994). Therefore there is constantly a pressure of competence communities which emerges in a time when the preconditions for such communities are deteriorating. So, the contradiction between individual development and the interest of the community always exists. With regard to this contradiction, it is really a serious a challenge to practitioners to build up a framework for the negotiation between the individual interests and the companys gaining profits. In the meanwhile, such a framework also contributes to achieve a close relationship among people from both sides of an organization. If they fail to meet this challenge, working life will not only become atomized but also be void of human empathy and the spirit of community. To summarize, the principle for the parishioners to follow is that the mechanism for the development should be sustainable and flexible. It all depends on the role of the unions. However, the traditional role of unions is a watchdog of strict organizational rules and collective agreements. The employees neither expect nor wish to draw on the traditional support offered by unions. Rather, they want more direct influence on the contents of their incomes and working conditions. The role of the unions seems to be much negl ected by employees. 4. Service quality and team performance The core of the strategy of the improvement of the team performance is to treat the employees equally and this is the crucial requirement of improving the service quality of hospitality business. Although the diversified interests of the semi-groups within a business are difficult to evaluate, yet it is still possible to motivate the staff through the personal experience of the managers. This has proved to be significant in promoting the activeness of the employees in serving the guests in their workplace. In this sense, leadership style is not only a theory but also an important personal experience of hospitality managers. References: Armstrong, M. (1990). A handbook of business management. London: Kogan Page Ltd. Banks, L. (1997).   Motivation in the workplace: Inspiring your employees. United States of America: American Media Incorporated. Carter, C.C. (1994). Human resources management and total quality imperative. United States of America: American Management Association. Fielding, M. (1993). Effective communication in organizations. Kenwyn:   Juta Co, Ltd. Van   Dyk, P.S. (2001). The quality assurance approach to human resources management in   Nel,P.S. (ed.). Human resource management. (5th edition) Cape Town: Oxford University Press.

Concert Essay -- essays research papers

CONCERT REPORT #2 Beatles Z320   Ã‚  Ã‚  Ã‚  Ã‚  For my second concert report I thought that I would write about my only experience hearing songs of the Beatles live. The Rib America Festival was hosted by The Beatles Live Repertoire. The group dressed exactly like the Beatles, even had the same names, John, Paul, George, and Ringo. I had never heard any Beatles songs live before, so that was enough to get me off my butt. Not to mention, it was free entertainment, not a bad time at all.   Ã‚  Ã‚  Ã‚  Ã‚  So the show starts, and I’m not sure what to expect. Paul comes out and introduces the band, ( very good English accent ) and then started out with â€Å"I want to hold your hand â€Å". He mentioned that their songs would for the most part go in chronological order. And after comparing notes to my book, they were on track for the most part. All of the songs played before their break, were songs on albums released before Sgt. Peppers Lonely Heart Club Band. I wasn’t impressed with this song, however. No, it isn’t my favorite song, but I just wasn’t impressed by the playing of the song. The song, the beat, something was dead about the song, hard to put my finger on it.   Ã‚  Ã‚  Ã‚  Ã‚     Ã‚  Ã‚  Ã‚  Ã‚  The next song was â€Å"Please, Please me†. And I had never heard this song before that night, and I liked the song a lot. Then after hearing it in class, I remembered hearing it for the first time, good song. Hard Days night was their next song. And much like the first song, I do like this song, but the band didn’t do justice for the song. But this was the last song that I remembered not really liking. The rest of the songs I recall liking very much for one reason or another. The band must have just needed to warm up a little.   Ã‚  Ã‚  Ã‚  Ã‚  So, now that the band had warmed up, messed up a few good songs, but at least they didn’t start out with my favorite songs, they were ready. Their next song was â€Å"Eight Days a Week†. I like this song. I just like the beat and how the lyrics go along with it. I don’t know if that is a legitimate reason to like a song, but it’s mine. They asked for some audience participation during this song. They wanted to us to clap with the instrument break when he sings, â€Å"Hold me†¦ Love me†¦ â€Å" The audience was very participative. It seemed like the audience was having a really good t... ... am assuming that he grew up around Penny Lane. Now an interesting thing about the next song â€Å" Strawberry Fields Forever†, was that â€Å"Paul† mentioned that John(Lennon ) had never performed this song live. Now, this was hard to believe, but I think that these dudes know that they are talking about, so I guess he didn’t.   Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬Å"Nowhere man†, â€Å"Day Tripper†, and â€Å"Imagine† were to follow â€Å"Strawberry Fields Forever†. â€Å"Nowhere Man† was written by Paul about Ringo according to â€Å"Paul†. â€Å"Imagine† was performed very well, and just a cool song all around. Good song to hear live.   Ã‚  Ã‚  Ã‚  Ã‚  I knew it was drawing towards the end of the show, and I hadn’t heard the song that I really wanted hear â€Å" Revolution†. It was about a quarter till, and still no â€Å"Revolution†. â€Å"Back in the USSR†, â€Å"Come Together†, and â€Å"OB-LA-DI, OB-LA-DA†, were their final songs. I was mad, but still a very good show, and I was glad that I went. The crown wasn’t satisfied enough, and chanted for more. They finally gave in like I knew they would, and what do you think that they busted out with, oh yeah, â€Å"Revolution†. A perfect ending to a good time.   Ã‚  Ã‚  Ã‚  Ã‚  

Group Motivation Inventory Essay

Majority of us humans get up from bed in the morning, set out for school or our job and practically do our daily routines in a way that is unique to us. We interact to our environment and the people around us without fully understanding why we are doing our routine – why we go to school or do great in our job or are amused from a particular activity. Nonetheless we all know that there is something that motivates us for doing this. Motivation refers to the things either internal or external to a person from which makes him enthusiastic and persistent on pursuing a particular course of action (Daft, 526). Studying motivation makes us understand what makes us people initiate a certain action, and what influences our selection of actions. After I took the motivation rating exam, I have a moderate level of group motivation. This means that I am not fully committed to my group but also not completely disregarding how my group will perform. After taking the exam, I realized that there are factors that affect a person’s motivation on a group. Some of these factors are: 1) composition of the group; 2) commitment and dedication of other members; 3) chemistry within the group; 4) appreciation of the group; and 5) each member’s contribution for the group’s success. Upon taking the exam, I became aware that the factor that mostly affects my motivation in a group is a member’s commitment and dedication to the group. This is maybe because I have the habit of giving my best on anything that I am doing. Having this attitude makes me compare what my contributions to the other members of my group. If I think that they are not as dedicated as me, my motivation becomes lower. Appreciation of the group is the next factor that affects my motivation. In my opinion, only a martyr would work on a group that does not value what he is doing. When it comes to the composition of my group, the only problem is that some of the members of the group are so shy to even tell their names. I have encountered this kind of members. They usually want to work on their own. The only thing a leader should do is give him/her what she will do and that is all. The composition of the group is essential to another factor, chemistry. The interaction within a group is also important when considering one’s motivation. Working with group whose chemistry is good usually leads to achieving the group’s goal. Contribution of other members to the group also affects my motivation. If all of the members participate well and contribute what they should give makes me want to also do my part well. On the other hand, if some members do not actually help with the achievement of our group’s goals, the other members, including myself, would have to exert more effort. Thus, we have to be more motivated. The motivation exam made me realize that I am moderately motivated when I am involved in a group. Unlike before, I think I can also measure the dedication of the other group members. With this, I am able to compare my level of motivation with the other members of the group. Only a little bit has really changed. I still do my part wholeheartedly. I try to attend all of the scheduled group meetings and do my best to help the group finish its goals. The only thing that changed is on how I interact with them. Usually before taking the exam, I only ask something to the group if I am having trouble understanding what I should do. I do not want a conversation other than the problems that the group is dealing with. Now, I talk to my other co-members about anything under the sun to further improve our chemistry. With each member’s trust and friendliness, I became a lot motivated. After taking this exam and analyzing my results, there are some things that I would change in order to further improve my participation and motivation in other future groups. First, I will improve my interaction to my future co-members. The chemistry becomes the â€Å"spark† of a good group relationship. If group members interact to each other with respect and friendliness, everyone will help on each. Thus, group goals will be done in a smooth way. In the future, I will also motivate my co-members. I will talk to them if I think they are not participating well in the group and encourage them that we are a team and we have to work together to be successful. There are some theories or approaches to further improve motivation within an organization. One particular theory is the Expectancy Theory associated to the works of Victor Vroom with a number of contributions from other scholars. The Expectancy theory implies that the degree of motivation of a certain individual is associated on his expectations on their capability to perform a particular task and the desired awards he will receive. Expectancy theory focuses on the thinking process present to an individual to gain rewards, not on recognizing what his needs are (Daft, 536). With this theory, I think that sharing my expectations to my co-members will further improve each of our motivations, thus improving the performance of the group. The factor that mostly affects my motivations, based on the results, is the commitment of the other group members. If other members do not do their part, my motivation decreases. I am not comfortable working with a group who is not as committed as me. In order to avoid this, confrontation is needed. Other member should be confronted regarding their attitude and their respective responsibilities to the group. In a sense, before the group does anything, rules should be made clear. Content Theories can also be used to improve motivation within an organization. One of these Content theories is the famous Hierarchy of Needs theory by Abraham Maslow. The theory suggests that there are five classes of needs that motivate a person existing in a hierarchical form. Maslow argues that needs with low-ranks should be the priority. These needs (from lowest to highest rank) are as follows: 1) Physiological needs – the most basic physical needs of humans; 2) Safety needs – the need for a protected and harmless physical and emotional setting; 3) Belongingness needs – the desire to be in a particular group with their trust; 4) Esteem needs – the need for appreciation and recognition within a group or organization; 5) Self-actualization needs – the need of self-fulfillment (Daft, 529-530). The suitable incentive for the group would be from the categories of belongingness and esteem needs. To improve motivation within the group, one should acknowledge each member for what he had done for the group. Appreciation should also be given to them even though their work is not that excellent. At least they have given their best. For every work that a member accomplishes, the other members should at least try to thank him/her. A simple line of â€Å"good job† will make a person exert more efforts and be more motivated. Reference: Daft, Richard. 2005. Management 5th Ed. New York: MacMillan Publishing Company.

How Society Perpetuates Overcoming Adolescents - 875 Words

How Society Perpetuates Obstacles in Adolescents Adolescents are faced daily with the temptations of using/abusing drugs and/or alcohol. Even with parents and schools trying to steer our youth today away from using they get sucked in by all forms of advertising that lead them to believe that by saying â€Å"yes† to using a controlled substance they will be much more ‘lively.’ If advertising didn’t have such an impacted and work, these companies wouldn’t be spending the billions of dollars that they do (Strasburger, V., 2010). When advertising, companies take advantage of celebrities, music and attractive models that adolescents idolize to persuade them that this is what’s cool. Alcohol companies have made slogans such as â€Å"where there’s†¦show more content†¦The biggies for rap musicians were marijuana and other drugs, including cocaine. By contrast, the 33.7 references per hour in country songs focused almost exclusiv ely on alcohol. Musicians have such a huge impacted on our adolescents and as time progresses the music and our adolescents substance abuse may possibly only rise (Shute, N., 2008). If we use Miley Cyrus who was also once known as Hannah Montana young girls looked up to her and now the lyrics to her songs, â€Å"we like to party, dancing with Molly† this is advertising that by using drugs you would then be able to have more fun. Given that the average teenager listens to 2.4 hours of music a day and thus hears about 30,732 substance abuse reference in music in the course of a year (Shute, N., 2008). â€Å"Music is well-known to connect deeply with adolescents and to influence identity development, perhaps more than any other entertainment medium† (Parker-Pope, T., 2008). Alcohol product placement is in the spotlight (again) thanks to a new study by the Dartmouth-Hitchcock Norris Cotton Cancer Center that found alcohol brand placement â€Å"was found increasing in movies rated or youth as young as 13 years.† This increase, the study says, is â€Å"despite the industry’s intent to avoid marketing to underage persons† (Sauer, A., 2013). Super Bad, a popular teenage movie the entire plot is based on the need of adolescents to get liquor for the big party that night. With the help of their friend, who has a fake I.D., theShow MoreRelated Gender Dichotomies on MTV Essay4969 Words   |  20 Pagesof their basic cable service, and adolescents spend, on average, two hours a day watching the network (Signorelli, McLeod, Healy 92). This is not only in America. Viacom, MTV’s parent company, claims to reach 320 million households in 90 countries on 5 continents for 24 hours a day (Mundy 240). Such a large spanning audience has man y worried about the great world influence the network has. One such questionable effect of MTV is the power the network to perpetuate the stereotypes depicting women asRead MoreInternational Development Organization That Are Working Developing Nations2550 Words   |  11 Pagesareas. One of the greatest tragedies of extreme poverty is its intergenerational transmission. Few children of extremely poor parents are able to escape poverty. Poor-malnourished children do not develop normally, physically or cognitively; poor-adolescents are unable to take proper advantage of educational opportunities and are more likely to engage in risky behaviors. After generations of poverty, many families and communities feel trapped in this cycle. As we can see, the need of internationalRead MoreThe Anxiety Of The Teen Hacker3411 Words   |  14 Pages(Moore, 2014). Aside from Adderall and Ritalin, drugs used to treat patients with narcolepsy and shift-work sleep disorder such as Provigil are increasingly being tapped for their abilities to improve wakefulness and alertness (Arrington, 2008). But how do these highly controlled substances get into the hands of so many who do not need them? ** Diagnoses of ADHD continue to increase and likewise so do prescriptions. Around 10% of US school-aged children have been diagnosed with ADHD. In the past twoRead MoreIncreasing Crimes7023 Words   |  29 Pagesmore becomes the criteria for success and happiness, we will generally stop a little to get more, including breaking the odd law or two if we can get away with it. * LACK OF PROPER ROLE MODELS. The famous and powerful personalities in our societies (such as the industrial tycoons, politicians and cinema stars) leave much to be desired in terms of theit ideals. Most of them are involved either in corporate frauds, market manipulations, flouting land acquisition norms, sex scandals, land scamsRead MoreExistentialism vs Essentialism23287 Words   |  94 Pagesindependance. They may still visit their parents, but not with such routine or need. As British writer  Anita Brookner  put it: * Existentialism is about being a saint without God; being your own hero, without all the sanction and support of religion or society. * Existentialism can exist within and outside of religious context because it focuses on the individual within the concepts of human nature and the struggle for life. Aside, perhaps, from the idea of an indifferent world, existentialism is notRead MoreSexually Transmitted Diseases35655 Words   |  143 PagesReproduction in man 200-201 References 202 Introduction Many people live their lives without having a clue about certain things pertaining to science and its impact on living. They remain dark when it comes on to having an understanding of how the scientific things of this world actually work. This portfolio was done as a means of fulfilling the requirements for the course Science for Living, but it will also prove highly beneficial to any reader that happens to read it. In every sphere ofRead MoreOrganisational Theory230255 Words   |  922 PagesOrganizational Theory takes you on a joyful ride through the developments of one of the great enigmas of our time – How should we understand the organization? Jan Ole Similà ¤, Assistant Professor, Nord-Trà ¸ndelag University College, Norway I really enjoyed this new text and I am sure my students will enjoy it, too. It combines rigorous theoretical argument with application and consideration of how managment practice is formed and shaped by ideas and concepts. The authors have brought their wealth of experienceRead MoreDeveloping Management Skills404131 Words   |  1617 PagesRating Scale 166 Comparison Data 166 Source of Personal Stress 166 3 SOLVING PROBLEMS ANALYTICALLY AND CREATIVELY 167 SKILL ASSESSMENT 168 Diagnostic Surveys for Creative Problem Solving 168 Problem Solving, Creativity, and Innovation 168 How Creative Are You ? 169 Innovative Attitude Scale 171 Creative Style Assessment 172 SKILL LEARNING 174 Problem Solving, Creativity, and Innovation 174 Steps in Analytical Problem Solving 174 Defining the Problem 174 Generating Alternatives 176 EvaluatingRead MoreOcd - Symptoms, Causes, Treatment131367 Words   |  526 Pagesintelligent professional become so consumed with improbable, even nonsensical, thoughts of harm, sex, and violence that his or her ability to function in daily life is in serious jeopardy? How can these mental intrusions cause so much anxiety and lead to the irresistible urge to carry out time-consuming compulsive rituals? How can a reasonable, logical person draw such f limsy and farfetched inferences and associations between entirely unrelated ideas when it comes to his or her primary obsessive–compulsiveRead MoreFundamentals of Hrm 263904 Words   |  1056 PagesUnderstanding Cultural Environments 4 The Changing World of Technology What Is a Knowledge Worker? 6 How Technology Affects HRM Practices 6 Recruiting 7 Employee Selection 7 Training and Development 7 Ethics and Employee Rights 7 Motivating Knowledge Workers 7 Paying Employees Market Value 8 Communications 8 Decentralized Work Sites 8 Skill Levels 8 A Legal Concern 8 Employee Involvement 20 How Organizations Involve Employees 20 Employee Involvement Implications for HRM 20 Other HRM Challenges